Shipping policy
At Olaben, we strive to provide you with a seamless shopping experience, including fast and reliable shipping services. Please take a moment to review our shipping policy to understand the details of how we handle shipping and delivery of your orders.
Order Processing:
Once you place an order with us, our team works diligently to process and prepare your items for shipment. Order processing (picking and carefully packing your items) typically takes 1-3 business days. During peak seasons or promotional periods, processing times may be slightly longer. Rest assured, we aim to dispatch your order as quickly as possible.
Shipping Methods and Carriers:
We partner with trusted shipping carriers to ensure timely and secure delivery of your packages. The available shipping methods may vary based on your location and the nature of the products ordered. Upon checkout, you will be presented with the shipping options applicable to your order.
Shipping Costs:
Shipping costs are determined based on various factors, including the shipping method chosen, destination, package weight, and dimensions. The shipping fees will be displayed at the checkout before you confirm your order. We may also offer promotional free shipping for qualifying orders or during specific campaigns. Please note that any applicable taxes or duties related to international shipments are the responsibility of the customer.
Estimated Delivery Time:
The estimated delivery time includes both order processing and shipping duration. The actual delivery time may vary depending on factors such as the shipping method selected, the destination address, and unforeseen circumstances (e.g., weather conditions or customs delays). We provide estimated delivery time frames during the checkout process and within the tracking link sent with order tracking confirmation allowing you to have a general idea of when you can expect your package to arrive.
Tracking and Order Status:
Once your order is shipped, you will receive a shipping confirmation email containing tracking information. This allows you to track your package's journey and stay updated on its progress. You can also access the order status and tracking information by logging into your account on our website.
International Shipping:
We offer international shipping to various destinations worldwide. Please note that international shipments may be subject to customs duties, taxes, or import fees imposed by the destination country. Depending on your location we often include these in the final price you see at checkout to help you avoid any additional fees when you receive your order. These charges are separate from the product and shipping costs and are the sole responsibility of the customer. We recommend consulting with your local customs office for information regarding potential charges before placing an international order.
Delivery Issues:
While we strive to provide smooth and hassle-free delivery, occasional delivery issues may arise beyond our control. In the event of any delivery complications, such as delays, lost packages, or damaged items, please reach out to our customer support team. We will work diligently to resolve the issue and ensure your satisfaction.
Address Accuracy:
To ensure successful delivery, please provide accurate and complete shipping information at the time of order placement. Double-check the shipping address, including any apartment or unit numbers, to avoid potential delivery disruptions.
Order Modifications and Cancellations: If you need to modify or cancel your order after it has been placed, please contact us as soon as possible at customercare@olaben.com. While we cannot guarantee changes or cancellations once the order is processed, we will do our best to accommodate your request.
If you have any further questions or concerns regarding our shipping policy, please don't hesitate to reach out to our customer support team at customercare@olaben.com. We are here to assist you and make your shopping experience enjoyable and convenient.