Below are frequently asked questions and answers.
Your question may well have been answered.


How do I place my order?

Please refer to the Ordering Instructions page for more details.


How much does shipping cost?

When will my order be shipped?

How long will it take for my order to arrive?

Do you ship internationally?

Are VAT and duties refundable?


What are my payment options?

What will I be charged for my order?

What currency in the site in?

What if i’m ordering with a Vietnam credit card on the US/INTERNATION website?

Why do I see multiple pre-authorizations on my credit card?

Can someone help me place my order online?

Returns and exchanges

What is your return policy?

How do I return an item?

Do I have to pay to return an item?

What should I do if I get a damaged or defective item?

How long does it take to process a return?